
Nursing home level of care vs personal care: The PA assessment




Bell Elite Senior Living — a nurse-led, family-owned personal care home in Lansdowne, PA. Warm living spaces, private bedrooms, and a chef's kitchen — come see the difference.
Section One: Navigating the Crossroads of Care in Pennsylvania
Have you ever wondered why so many families in Delaware County feel overwhelmed when it is time to look for senior care? Imagine this for a moment. You are sitting at a kitchen table in Havertown, leafing through a stack of glossy brochures that all look exactly the same, yet the language inside feels like it was written in a foreign tongue. Your mother needs help, but you are not sure if she needs a medical facility or simply a warm place where someone watches over her medication and meals. This is the moment where the distinction between a nursing home and a personal care home becomes the most important choice you will make this year. It is a crossroads that every family eventually approaches, and as a nurse who has walked these halls for years, I want you to know that your confusion is completely normal.
How do we begin to peel back the layers of Pennsylvania’s complex senior living landscape? Does it feel like you are trying to solve a puzzle where the pieces keep changing shape? Many people use the terms nursing home and personal care home interchangeably, but in the eyes of the Commonwealth of Pennsylvania, they are worlds apart. A nursing home, or a skilled nursing facility, is a medical model designed for those with complex clinical needs. A personal care home like Bell Elite Senior Living is a social and supportive model designed for those who need a hand with the rhythms of daily life but do not require twenty four hour hospital grade monitoring. Why does this distinction matter so much to your family budget and your loved one's spirit? It matters because the level of care dictates not just the price, but the very quality of every hour your parent spends in their new home.
Q: Is a personal care home the same thing as assisted living in Pennsylvania? In Pennsylvania, these terms actually have specific legal meanings that differ from other states. While many people use them to mean the same thing, a personal care home is licensed under Chapter 2600 of the Pennsylvania Code and provides housing, food, and assistance with personal hygiene and medical tasks. Assisted living residences in PA are licensed under Chapter 2800 and must meet slightly different physical plant requirements, such as larger square footage and private bathrooms. For the vast majority of seniors in the Philadelphia suburbs, a high quality personal care home provides the exact level of support needed without the excessive clinical feel of a hospital wing.
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Private bedrooms and accessible bathrooms, designed for safety, comfort, and dignity.
Picture this scenario. Your father is a retired engineer living in Media who still loves to read the paper and discuss local politics, but he has started forgetting to take his blood pressure pills. He has tripped twice in the last month while trying to navigate the stairs to his laundry room. He does not need a ventilator or a feeding tube, and he certainly does not need to be in a place that feels like a medical ward. He needs a place where a nurse led team understands his history and keeps a watchful eye on his safety. Does he belong in a nursing home where the environment is loud and clinical? Or does he belong in a family owned personal care home where the atmosphere is intimate and the care is personal? The answer usually lies in the Pennsylvania assessment process, which determines exactly where he falls on the spectrum of need.
Q: What is the primary difference between personal care and a nursing home? The primary difference lies in the level of medical complexity allowed and required by state law. Nursing homes are meant for individuals who are medically fragile and require the constant presence of registered nurses and doctors to manage acute or chronic conditions. Personal care homes are designed for residents who are generally stable but require assistance with activities of daily living like bathing, dressing, and medication administration. At Bell Elite Senior Living, we focus on maintaining that delicate balance of independence and safety so that residents feel like they are at home rather than in a facility.
Can you feel the weight of this decision lifting as you realize there is a middle ground? Is it a relief to know that your loved one might not need the most restrictive environment possible? In Delaware County, we take pride in our community, and our elders deserve to stay within that community in a setting that honors their dignity. Recent statistics show that nearly seventy percent of seniors will require some form of long term care in their lifetime. However, not all of that care needs to happen in a clinical setting. By choosing the right level of care early on, you can avoid the trauma of moving your loved one multiple times as their needs evolve.
Q: How do I know if my parent is ready for personal care? You might notice small red flags like an empty refrigerator, unwashed laundry, or a sudden decline in personal hygiene. If your loved one is becoming socially isolated or if you find yourself constantly worried about them falling while they are alone, it is likely time to consider a personal care environment. We often tell families at Bell Elite Senior Living that it is better to move a year too early than a day too late, especially when safety is at stake. You can call us at (484) 356-1070 to talk through these specific signs and see where your family stands.
Speak With Our Nursing Team
We help Pennsylvania families navigate senior care decisions with compassion and clinical expertise.


Home-cooked meals in our chef's kitchen and peaceful moments in the sunroom — life at Bell Elite.
Section Two: Understanding the Pennsylvania Assessment Process
Have you ever heard of the Pennsylvania DPW-164 or the newer assessment tools used by the state? Does the idea of a formal evaluation make your loved one feel nervous or scrutinized? It is helpful to think of the assessment not as a test they can fail, but as a map that shows us exactly how to help them thrive. In Pennsylvania, every resident entering a personal care home must undergo a standardized medical evaluation completed by a physician, physician’s assistant, or nurse practitioner. This document is the cornerstone of their care plan. It tells the staff at Bell Elite Senior Living whether your mother needs help with her shoes or if she requires a specific diet for her heart health.
Imagine a nurse sitting down with your mother in her living room in Drexel Hill. Instead of a cold list of questions, the conversation flows like a catch up between friends. How are you sleeping? Do you find the stairs difficult these days? What is your favorite thing to eat for breakfast? This assessment covers functional areas known as Activities of Daily Living, or ADLs, and Instrumental Activities of Daily Living, or IADLs. Research indicates that properly assessed seniors experience a forty percent lower rate of hospital readmission when they are placed in the correct care setting. This is because the assessment ensures that no clinical need is overlooked and no safety risk is ignored.
Q: Who performs the required Pennsylvania medical evaluation for personal care? A licensed healthcare professional must complete the assessment, which is officially known as the Medical Evaluation for Personal Care Home Residents. This can be your loved one's long time primary care doctor in Springfield or a specialist they see regularly. The form must be completed within sixty days prior to admission or fifteen days after admission, although most high quality homes require it before move in to ensure they can safely meet the resident's needs. This form acts as a legal green light that states the individual does not currently require a higher nursing home level of care.
Is the terminology of ADLs and IADLs confusing to you? Do you wonder why we distinguish between taking a bath and going to the grocery store? ADLs are the basic tasks of self care, such as eating, walking, and toileting. IADLs are more complex tasks like managing finances, using the telephone, and performing housework. Pennsylvania regulations require personal care homes to assist with both, but the degree of help needed is what the assessment measures. If your loved one needs help with every single ADL and has complex medical equipment like a stage four wound vac, they may cross the line into a nursing home level of care. If they simply need a steady arm to walk to dinner and a professional to manage their twelve daily prescriptions, personal care is often the better fit.
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We help Pennsylvania families navigate senior care decisions with compassion and clinical expertise.


Gather in our warm living room or enjoy fresh air on the deck — every space feels like home.
Q: What happens if the assessment says my loved one needs a nursing home? If the medical professional determines that an individual's needs exceed what a personal care home is licensed to provide, they will recommend a skilled nursing facility. This usually happens when there is a need for constant clinical intervention that cannot be managed by a personal care staff. However, because Bell Elite Senior Living is nurse led and family owned, we have a deep understanding of how to maximize the support within the personal care regulations to keep residents in a more comfortable, residential setting for as long as safely possible.
Picture the relief of having a clear plan based on professional medical data rather than guesswork. Does it make you feel more confident in your role as a caregiver? When we look at the assessment results at Bell Elite Senior Living, we are not just looking at what a resident cannot do. We are looking at what they can still do so we can encourage that independence. In the Philadelphia suburbs, the cost difference between a nursing home and a personal care home can be as much as five thousand dollars per month. Ensuring your loved one is accurately assessed for personal care can save your family's life savings while still providing top tier safety.
Q: How often is the assessment updated in Pennsylvania? State regulations require that every resident in a personal care home be reassessed at least annually. However, a new assessment must be triggered any time there is a significant change in the resident's physical or mental condition. This might happen after a hospital stay or if a new chronic condition is diagnosed. This constant monitoring ensures that if your loved one's needs increase, the care plan at Bell Elite Senior Living evolves right alongside them.
Have questions about personalized care options? Bell Elite Senior Living's nursing team is ready to help. Call (484) 356-1070 or schedule a free consultation today.
Section Three: The Clinical Divide and the Nurse Led Advantage
Does the thought of a facility with hundreds of beds and sterile white hallways make you feel uneasy? Have you wondered why some places feel like a home while others feel like a hospital annex? This is where the nurse led philosophy of Bell Elite Senior Living truly shines. In many large, corporate run personal care homes in Montgomery or Chester County, the leadership might be focused on business metrics. In a nurse led environment, the leadership is focused on clinical outcomes and the human experience. When a nurse is at the helm, the bridge between personal care and nursing home levels of care becomes much sturdier.
Imagine this scenario. A resident in a standard personal care home develops a slight cough and a bit of confusion. A non clinical administrator might not notice the subtle change until it becomes a full blown crisis. A nurse leader, however, recognizes these as early signs of a urinary tract infection or a respiratory issue. By catching it early, we can often treat the resident in place, avoiding a traumatic trip to a hospital in Upper Darby or Philadelphia. This proactive approach is the hallmark of high quality personal care. Does it give you peace of mind to know that a professional eye is always watching the details?
Q: Can a personal care home provide specialized memory care? Yes, many personal care homes in Pennsylvania have specialized units or programs specifically for residents with Alzheimer's or other forms of dementia. These areas must meet additional regulatory requirements for safety and staffing. At Bell Elite Senior Living, our nurse led team is trained to handle the unique behavioral and emotional needs of those with cognitive decline, providing a secure environment that still feels like a residence rather than a locked ward.
What does it mean to have twenty four hour supervision without the institutional feel? Is it possible to get the help you need without losing your identity? In a nursing home, the schedule is often dictated by the needs of the staff and the heavy clinical load. In a family owned personal care home, the schedule is dictated by the resident. If your mother likes to sleep until nine and have her coffee while looking out the window, we make that happen. Recent surveys indicate that eighty five percent of seniors prefer a smaller, more intimate care setting over a large scale institution. This preference is not just about comfort, it is about maintaining a sense of agency and self worth.
Q: Is there a doctor on staff at a personal care home? Unlike nursing homes, personal care homes are not required to have a medical director on staff who sees every resident. Instead, residents continue to see their own private physicians. However, at Bell Elite Senior Living, we work closely with your family's doctors to ensure that their orders are carried out precisely. Our nursing background allows us to communicate with your doctor in their own language, ensuring that the care transition is seamless and that any health changes are reported accurately and quickly.
Picture your loved one sitting in a cozy dining room in Delaware County, surrounded by familiar faces and staff who know their grandchildren’s names. Does this sound like the kind of environment where they would thrive? In a nursing home, the ratio of staff to residents can sometimes feel stretched thin because of the high medical needs of every person in the building. In our personal care setting, we focus on engagement and relationship building. We believe that social health is just as important as physical health. When a senior feels connected and loved, their physical symptoms often improve, and their zest for life returns.
Q: What happens if my loved one needs help in the middle of the night? This is one of the biggest reasons families choose personal care over staying at home. Personal care homes are required to have staff on site twenty four hours a day. Whether it is a bad dream, a need for a glass of water, or a fall, someone is always there to respond immediately. At Bell Elite Senior Living, we maintain a watchful presence throughout the night, ensuring that every resident is safe and tucked in, providing that extra layer of security that a lone caregiver at home simply cannot provide.
Section Four: The Financial and Regulatory Landscape in Delaware County
Have you ever looked at the cost of long term care and felt a sudden sense of sticker shock? Do you worry that the high price of a nursing home will drain your family's hard earned assets in just a few short years? Understanding the financial differences between these two levels of care is essential for long term planning. In Pennsylvania, nursing home care is significantly more expensive because of the high overhead of medical equipment and intensive staffing. Personal care is often much more accessible, yet because it is not considered a medical necessity in the same way, the payment structures are different.
Imagine the frustration of navigating insurance companies and state agencies. Does it feel like no one is giving you a straight answer about who pays for what? In Pennsylvania, nursing homes are largely funded through a combination of private pay, long term care insurance, and Medicaid, which is known as Medical Assistance here. However, personal care homes are primarily private pay. This means that families use their savings, social security, pensions, or the proceeds from a home sale in places like Broomall or Swarthmore to cover the costs. The average cost of a private room in a Pennsylvania nursing home now exceeds ten thousand dollars per month. In contrast, high quality personal care homes often offer much more competitive rates that cover housing, food, and care all in one monthly fee.
Q: Does Medicare pay for personal care home costs? This is perhaps the most common misconception we encounter. Medicare is health insurance and is designed to pay for acute medical care, such as hospital stays or short term rehabilitation after a stroke or hip replacement. Medicare does not pay for the room and board or the long term custodial care provided in a personal care home or a nursing home. This is why it is so important to speak with the team at Bell Elite Senior Living at (484) 356-1070 to understand your private pay options and any long term care insurance benefits you might have.
Is there any help for those who cannot afford private pay rates? Does Pennsylvania offer any waivers or programs for personal care? There are some options, such as the Living Independence for the Elderly program or the Veterans Aid and Attendance benefit, which can help veterans and their spouses cover the cost of personal care. Some residents may also qualify for a small state supplement if their income is very low, although this is usually for specific types of licensed homes. Navigating these programs requires a guide who knows the local Delaware County resources and can point you in the right direction.
Q: What is the Veterans Aid and Attendance benefit? This is a federal program that provides a monthly pension to veterans or surviving spouses who require the assistance of another person to perform daily activities. It can be a significant help in paying for a personal care home like Bell Elite Senior Living. To qualify, the veteran must have served during a period of war and meet certain financial and clinical requirements. We often encourage our resident families to explore this often overlooked benefit as it can make a high level of care much more affordable.
Picture the peace of mind that comes from having a sustainable financial plan. Does it allow you to focus more on your relationship with your parent and less on their bank balance? When you choose a family owned home like Bell Elite, you are not just a number on a corporate spreadsheet. We understand the financial pressures facing families in the Philadelphia suburbs, and we work with you to be as transparent as possible about costs. There are no hidden fees or surprising medical charges. You know exactly what you are paying for, which is the safety, comfort, and expert care of your loved one.
Q: Are personal care homes regulated by the state of Pennsylvania? Absolutely. All personal care homes must be licensed by the Pennsylvania Department of Human Services. They are subject to regular inspections, some of which are unannounced, to ensure they are meeting strict standards for safety, staffing, nutrition, and resident rights. When you visit Bell Elite Senior Living, you can feel confident knowing that we are held to high standards and that our nurse led team takes those regulations seriously, often exceeding the basic requirements to provide superior care.
Ready to explore tailored care solutions? Speak with our coordinators at Bell Elite. Phone: (484) 356-1070 • Request a tour
Section Five: Why Personal Care Often Provides a Better Quality of Life
Have you ever visited a nursing home and left feeling heavy or sad? Does it have to be that way as we age? One of the greatest secrets of the senior living industry is that many people who are in nursing homes could actually be thriving in a personal care home instead. When someone is placed in an environment that is more clinical than they actually need, they often experience a decline in their mental and emotional health. They might begin to see themselves as a patient rather than a person. In a personal care home, we flip that script. We see the person first and the care needs second.
Imagine your grandmother sitting in a sunlit room in Media, participating in a gardening club or a music therapy session. Is she more likely to stay engaged with life in a place that feels like a home? Statistics show that seniors who participate in regular social activities have a significantly lower risk of developing clinical depression. In a smaller personal care home like Bell Elite Senior Living, social interaction isn't just a scheduled event on a calendar. It is a natural part of the day. Because we are family owned, our staff and residents become a tight knit community where everyone knows who likes their tea with honey and who loves to watch the Phillies games.
Q: What kind of activities are provided in a personal care home? The activities are designed to stimulate the mind, body, and spirit. This includes everything from light exercise classes and brain games to holiday celebrations and local outings. At Bell Elite Senior Living, we tailor our activities to the interests of our current residents. If we have a group of retired teachers, we might have a book discussion. If we have former gardeners, we might spend time in the outdoor spaces. The goal is to keep life vibrant and meaningful every single day.
Why is the nurse led model so important for quality of life? Is it just about the medicine? Not at all. A nurse understands that a resident's physical comfort is the foundation for their emotional happiness. If a resident is in pain or if their medication is not balanced, they cannot enjoy the activities or the companionship of others. Our clinical expertise allows us to manage those physical barriers effectively. Does it make sense that when you feel better physically, you are more likely to enjoy your surroundings?
Q: Can residents bring their own furniture to a personal care home? We highly encourage it. Bringing a favorite recliner, a cherished dresser, or family photos helps a new resident feel at home much faster. Personal care is about continuing your life in a new setting, not starting over in a sterile one. At Bell Elite Senior Living, we want our residents to surround themselves with the items that tell the story of their lives, creating a space that is uniquely theirs within our community.
Picture the difference in the atmosphere of a home where the owners are on site and deeply involved. Does it feel different than a place managed by a distant corporation? At Bell Elite, our family’s name and reputation are on the line every day. We treat our residents like they are part of our own family because, in many ways, they are. This level of personal investment is something you simply cannot find in a large institutional nursing home. It translates into better food, cleaner rooms, and a staff that is genuinely happy to be there.
Q: How is the food handled in a personal care home? Nutrition is a vital part of care, especially as we age and our dietary needs change. In a personal care home, meals are typically served in a communal dining room to encourage social interaction. At Bell Elite Senior Living, we focus on home cooked meals that are both nutritious and delicious. We can accommodate special diets for diabetes or heart health, ensuring that our residents are getting the fuel they need to stay active and healthy while still enjoying the flavors they love.
Section Six: Making the Decision with Confidence and Grace
Have you reached the point where you know something has to change, but you are afraid of making the wrong choice? Does the weight of this responsibility keep you up at night? I want to tell you that it is okay to ask for help. Choosing between a nursing home and a personal care home is a major life transition, but it is also an opportunity to improve the quality of your loved one's life. By understanding the Pennsylvania assessment process and the nurse led advantages of a home like Bell Elite Senior Living, you are already ahead of the curve. You are making an informed decision based on love and facts rather than fear.
Imagine a year from now. Your loved one is settled into their new home in Delaware County. They are safe, they are well fed, and they are surrounded by people who care about them. You are no longer the exhausted caregiver who is constantly worried about the next fall or the next missed pill. Instead, you are the daughter or the son again. You can visit and just enjoy their company, knowing that the heavy lifting of daily care is being handled by professionals who treat them with dignity. Does that sound like a future worth moving toward?
Q: How do we start the conversation with our loved one about moving? It is best to start the conversation early and involve them in the process as much as possible. Focus on the benefits, such as more social opportunities and less stress about household chores. You might say something like, I want you to be in a place where you can really enjoy your time without worrying about the stairs. Inviting them to tour Bell Elite Senior Living can also help demystify the idea of a personal care home and show them that it is a warm, welcoming place.
What are the next steps you should take today? Is it time to pick up the phone and get a professional opinion? The assessment process in Pennsylvania is the first concrete step toward clarity. Whether you are in Media, Springfield, or Havertown, our team at Bell Elite Senior Living is here to walk you through that process. We can help you understand the medical evaluation, explain our nurse led care model, and show you why so many families in the Philadelphia suburbs have trusted us with their most precious members. Research shows that families who engage with professional care coordinators early in the process report fifty percent less stress during the transition.
Q: What should I look for during a tour of a personal care home? Pay attention to the small details. Are the residents out of their rooms and interacting with each other? Does the staff seem engaged and happy? Is the home clean and well maintained? Most importantly, listen to your gut. Does it feel like a place where your loved one would be comfortable? At Bell Elite Senior Living, we invite you to ask the hard questions and see for yourself the difference that a nurse led, family owned environment makes.
Picture the relief of finally having a plan. Does it feel like a heavy burden has been lifted from your shoulders? You do not have to do this alone. Our nursing team at Bell Elite is ready to listen to your story and help you determine if personal care is the right fit for your family. Whether the Pennsylvania assessment points toward personal care or a nursing home, we will give you the honest, clinical advice you need to make the best decision. Your loved one's comfort and safety are our highest priorities, and we are honored to be a part of your journey.
Q: Can I visit Bell Elite Senior Living more than once before deciding? We encourage it. Choosing a home is a big decision, and we want you to be completely confident. Come for a tour, meet our nursing staff, and see the environment at different times of the day. We are proud of the care we provide and the community we have built in Delaware County. You can schedule your visit by calling (484) 356-1070 at any time. We are here to support you every step of the way as you navigate the transition from home to a supportive personal care environment.
Is there any reason to wait another day while the risks at home continue to mount? Do you want to be proactive rather than reactive when it comes to your parent's health? The distinction between nursing home level care and personal care is clear once you have the right experts by your side. At Bell Elite Senior Living, we are those experts. We are the nurse friends you can rely on in Delaware County. Let us help you find the peace of mind you deserve and the high quality care your loved one deserves. Give us a call at (484) 356-1070 and let's start the conversation today.
A Glimpse Inside Bell Elite
A warm, family-like residence — not an institution. Every space is designed for comfort, safety, and dignity.






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Bell Elite Senior Living is a nurse-led, family-owned personal care home in Delaware County, Pennsylvania. We're here to help.
Proudly Serving Families Across the Greater Philadelphia Region
Bell Elite Senior Living is a nurse-led, family-owned personal care home located in Delaware County, Pennsylvania — and we proudly serve families from across the entire Greater Philadelphia area and surrounding communities. Whether you are searching for a personal care home in Delaware County PA, exploring senior living options near Philadelphia, or looking for compassionate elder care for a loved one in Montgomery County, Bucks County, or Chester County, our team is here to help guide you through every step of the decision.
Families come to Bell Elite from throughout Philadelphia and its suburbs — including Upper Darby, Havertown, Drexel Hill, Broomall, Swarthmore, Media, Springfield, Lansdowne, Darby, Collingdale, and Sharon Hill in Delaware County; Ardmore, Norristown, Lansdale, Cheltenham, Abington, Blue Bell, Jenkintown, Ambler, and Horsham in Montgomery County; Doylestown, Newtown, Langhorne, Bristol, Yardley, Quakertown, and Levittown in Bucks County; and West Chester, Malvern, Exton, Downingtown, Phoenixville, Coatesville, and Paoli in Chester County. We are also a trusted resource for families in South Jersey communities such as Cherry Hill, Voorhees, Marlton, Moorestown, Mount Laurel, Haddonfield, Collingswood, and Camden County who are seeking high-quality personal care across the river in Pennsylvania. Families from Wilmington, Newark, and New Castle County, Delaware also regularly choose Bell Elite for its clinical excellence and intimate, home-like setting.
Our central location in Delaware County puts us within easy reach of Center City Philadelphia, the Main Line, South Philadelphia, Northeast Philadelphia, and the Philadelphia suburbs — making visits from family members throughout the region straightforward and stress-free. We understand that choosing the right personal care home is one of the most important decisions a family will make, and distance should never be a barrier to accessing exceptional, nurse-led care.
Frequently Asked Questions About Our Service Area
Does Bell Elite Senior Living serve families from Philadelphia?
Yes. Bell Elite Senior Living is located in Delaware County, PA, just minutes from Philadelphia. We regularly welcome residents and their families from across Philadelphia, including South Philly, Northeast Philadelphia, Kensington, Germantown, and Center City.
Do you accept residents from Montgomery County, PA?
Absolutely. We serve families throughout Montgomery County including Norristown, Ardmore, Lansdale, Cheltenham, Blue Bell, Jenkintown, and Ambler. Our nurse-led care model is a popular choice for families across the Philadelphia suburbs.
Can families from Bucks County place a loved one at Bell Elite?
Yes. Many of our residents come from Bucks County communities such as Doylestown, Newtown, Yardley, Langhorne, and Bristol. Our facility is easily accessible from Route 1 and I-95 corridors.
Do you serve Chester County families looking for personal care?
Yes. Families from West Chester, Malvern, Exton, Downingtown, Phoenixville, Paoli, and Coatesville in Chester County frequently choose Bell Elite for our small resident count, clinical oversight, and personalized care plans.
Is Bell Elite an option for families in South Jersey near Philadelphia?
Yes. Many families from Cherry Hill, Voorhees, Marlton, Mount Laurel, Haddonfield, Moorestown, and Camden County in New Jersey choose Bell Elite Senior Living in nearby Delaware County, PA for its nurse-led care and welcoming environment.
Do you accept residents from Delaware (Wilmington, Newark, New Castle County)?
Yes. Families from Wilmington, Newark, Middletown, and throughout New Castle County, Delaware have placed loved ones at Bell Elite. Our location in Delaware County, PA makes us a convenient and high-quality option for Delaware families seeking nurse-led personal care.
How do I find out if Bell Elite can serve my family's location?
Call us at (484) 356-1070 or visit our contact page. We serve the entire Greater Philadelphia region and surrounding areas and are happy to discuss your specific situation, schedule a tour, and answer any questions about our care services.
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